--- title: Billing description: Understand BriefCatch invoices, payment methods, credit top-ups, and the impact an unpaid invoice has on an account. --- [Skip to content](https://support.briefcatch.com/home/web-app/billing#main-content) [![briefcatchlogo](https://support.briefcatch.com/hs-fs/hubfs/briefcatchlogo.png?width=213&height=35&name=briefcatchlogo.png)](https://www.briefcatch.com/) - [Support Home](https://support.briefcatch.com/home) - [Submit a Support Request](https://support.briefcatch.com/home/kb-tickets/new) Open main navigation Close main navigation - [Support Home](https://support.briefcatch.com/home) - [Submit a Support Request](https://support.briefcatch.com/home/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Hub](https://support.briefcatch.com/home?hsLang=en) 2. [BriefCatch Online App](https://support.briefcatch.com/home/briefcatch-online-app?hsLang=en) 3. [Billing](https://support.briefcatch.com/home/briefcatch-online-app?hsLang=en#billing) # Billing ## Understand BriefCatch invoices, payment methods, credit top-ups, and the impact an unpaid invoice has on an account. Prices, entitlements, and checkout availability are intentionally not duplicated here, because the authenticated billing screen is authoritative for your account. **Billing** is the record: what you are paying, what you have been invoiced, and how to buy more credits. Changing which plan you are on happens on [Plans](https://support.briefcatch.com/home/web-app/plans?hsLang=en). ### Who can open it Billing is **owner-only** in an organization, and self-service for an individual with their own subscription. An admin who reaches a billing control sees **“Billing is managed by your organization owner.”** A trialling individual is routed away until there is a subscription to manage. There is nothing to show before the first payment. ### What is on the page - **Current plan** — the plan, what it costs, when it renews, and its state. - **Invoice history** — every invoice with its date, amount, and status, and a **Download PDF** action. - **Top up your credits** — the credit packs available to buy. - **Subscription overview** — the credit balance, seat usage, and the plan’s features at a glance. Seat usage reads as **X of Y seats**, which is the fastest way to see whether an invitation will fit inside what you are paying for. ![Billing on an Enterprise account: plan and seats on the left, invoice history below it, and a Subscription overview panel on the right with the credit meter, renewal date, seat count, and included features.](https://support.briefcatch.com/hs-fs/hubfs/Billing%20on%20an%20enterprise%20account.png?width=670&height=379&name=Billing%20on%20an%20enterprise%20account.png) > Billing on an Enterprise account: plan and seats on the left, invoice history below it, and a Subscription overview panel on the right with the credit meter, renewal date, seat count, and included features.   ### Invoices Invoices are generated by BriefCatch’s payment provider. **Download PDF** fetches the provider’s copy. If an invoice is too old or was created outside the normal flow the link may be absent, and the page says **“Download link is not available for this invoice.”** rather than failing silently. Invoice statuses you will see: **Paid**, **Pending**, **Failed**, **Refunded**. ### An unpaid invoice An outstanding invoice raises a banner with the amount and the due date, and a **Pay Now** action that hands you to the provider’s payment page. Do not retry a payment repeatedly while a confirmed purchase is still processing. Refresh the billing screen first — payment confirmation is asynchronous, and a second attempt can become a second charge. If it still looks wrong, contact support with the time and type of purchase. **Never send full card details or a password**, to support or to anyone claiming to be support. ### Buying credits Top-ups are bought from this page and land in the same balance the monthly grant does. They are consumed only after the monthly grant is exhausted, and unlike the monthly grant they do not expire at the end of the period. A top-up may take a short time to appear while payment confirmation is processed. See [Usage and credits](https://support.briefcatch.com/home/web-app/usage-and-credits?hsLang=en) for the ledger and what actually spends a credit.   ### Payment method The payment method is held by the payment provider, not by BriefCatch. Updating a card, changing the billing address, or switching to a different method happens on the provider’s hosted page, which the billing screen links to. BriefCatch never stores full card details.   ### Enterprise billing Enterprise accounts are invoiced against a contract rather than a self-service subscription. Net terms, purchase-order numbers, and renewal dates are agreed with BriefCatch and carried on the invoice. The billing screen shows the contract rather than a checkout, and your CSM is the route for changes.   - [BriefCatch Online App](https://support.briefcatch.com/home/briefcatch-online-app?hsLang=en#main-content) - [BriefCatch Help](https://support.briefcatch.com/home/briefcatch-online-app?hsLang=en#briefcatch-help) - [Getting Started](https://support.briefcatch.com/home/briefcatch-online-app?hsLang=en#getting-started) - [Reviewing Documents](https://support.briefcatch.com/home/briefcatch-online-app?hsLang=en#reviewing-documents) - [Organization](https://support.briefcatch.com/home/briefcatch-online-app?hsLang=en#organization) - [Identity](https://support.briefcatch.com/home/briefcatch-online-app?hsLang=en#identity) - [Billing](https://support.briefcatch.com/home/briefcatch-online-app?hsLang=en#billing) - [BriefCatch Enterprise](https://support.briefcatch.com/home/briefcatch-enterprise?hsLang=en#main-content) - [BriefCatch Enterprise Plans](https://support.briefcatch.com/home/briefcatch-enterprise?hsLang=en#briefcatch-enterprise-plans) - [BriefCatch Next Enterprise Onboarding Guide](https://support.briefcatch.com/home/briefcatch-enterprise?hsLang=en#briefcatch-next-enterprise-onboarding-guide) - [BriefCatch 3 Enterprise Onboarding Guide](https://support.briefcatch.com/home/briefcatch-enterprise?hsLang=en#briefcatch-3-enterprise-onboarding-guide) - [BriefCatch Standalone Enterprise Onboarding Guide](https://support.briefcatch.com/home/briefcatch-enterprise?hsLang=en#briefcatch-standalone-enterprise-onboarding-guide) - [BriefCatch for Outlook Enterprise Onboarding Guide](https://support.briefcatch.com/home/briefcatch-enterprise?hsLang=en#briefcatch-for-outlook-enterprise-onboarding-guide) - [About BriefCatch](https://support.briefcatch.com/home/about-briefcatch?hsLang=en#main-content) - [Contact Support](https://support.briefcatch.com/home/about-briefcatch?hsLang=en#contact-support) - [General](https://support.briefcatch.com/home/about-briefcatch?hsLang=en#general) - [BriefCatch Products](https://support.briefcatch.com/home/about-briefcatch?hsLang=en#briefcatch-products) - [BriefCatch Portal](https://support.briefcatch.com/home/briefcatch-portal?hsLang=en) - [Technical & Troubleshooting](https://support.briefcatch.com/home/technical-troubleshooting?hsLang=en#main-content) - [General](https://support.briefcatch.com/home/technical-troubleshooting?hsLang=en#general) - [BriefCatch Next: Installation & Authentication](https://support.briefcatch.com/home/technical-troubleshooting?hsLang=en#briefcatch-next-installation-authentication) - [BriefCatch Next: Troubleshooting & FAQs](https://support.briefcatch.com/home/technical-troubleshooting?hsLang=en#briefcatch-next-troubleshooting-faqs) - [BriefCatch 3: Installation & Authentication](https://support.briefcatch.com/home/technical-troubleshooting?hsLang=en#briefcatch-3-installation-authentication) - [BriefCatch 3: Troubleshooting & FAQs](https://support.briefcatch.com/home/technical-troubleshooting?hsLang=en#briefcatch-3-troubleshooting-faqs) - [BriefCatch Standalone: Installation & Licensing](https://support.briefcatch.com/home/technical-troubleshooting?hsLang=en#briefcatch-standalone-installation-licensing) - [BriefCatch Standalone: Troubleshooting & FAQs](https://support.briefcatch.com/home/technical-troubleshooting?hsLang=en#briefcatch-standalone-troubleshooting-faqs) - [BriefCatch for Outlook: Installation & Authentication](https://support.briefcatch.com/home/technical-troubleshooting?hsLang=en#briefcatch-for-outlook-installation-authentication) - [BriefCatch Guides](https://support.briefcatch.com/home/briefcatch-guides?hsLang=en#main-content) - [BriefCatch Next](https://support.briefcatch.com/home/briefcatch-guides?hsLang=en#briefcatch-next) - [BriefCatch 3](https://support.briefcatch.com/home/briefcatch-guides?hsLang=en#briefcatch-3) - [BriefCatch Standalone](https://support.briefcatch.com/home/briefcatch-guides?hsLang=en#briefcatch-standalone) - [BriefCatch for Outlook](https://support.briefcatch.com/home/briefcatch-guides?hsLang=en#briefcatch-for-outlook) - [FAQs](https://support.briefcatch.com/home/faqs?hsLang=en) - [Data & Security](https://support.briefcatch.com/home/data-security?hsLang=en) - [WordRake](https://support.briefcatch.com/home/wordrake?hsLang=en) [![briefcatch-logo-white](https://support.briefcatch.com/hubfs/briefcatch-logo-white.svg "briefcatch-logo-white")](https://www.briefcatch.com/) Copyright © 2026, LawCatch, Inc. 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