--- title: Technical & Troubleshooting | Support Hub description: Guides and solutions for installation, compatibility, updates, and common technical issues. This section provides resources to help you set up, maintain, and troubleshoot all BriefCatch products. --- [Skip to content](https://support.briefcatch.com/home/technical-troubleshooting#main-content) [![briefcatchlogo](https://support.briefcatch.com/hs-fs/hubfs/briefcatchlogo.png?width=213&height=35&name=briefcatchlogo.png)](https://www.briefcatch.com/) - [Support Home](https://support.briefcatch.com/home) - [Submit a Support Request](https://support.briefcatch.com/home/kb-tickets/new) Open main navigation Close main navigation - [Support Home](https://support.briefcatch.com/home) - [Submit a Support Request](https://support.briefcatch.com/home/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Hub](https://support.briefcatch.com/home) 2. [Technical & Troubleshooting](https://support.briefcatch.com/home/technical-troubleshooting) # Technical & Troubleshooting Guides and solutions for installation, compatibility, updates, and common technical issues. This section provides resources to help you set up, maintain, and troubleshoot all BriefCatch products. ## General - [General Technical FAQs](https://support.briefcatch.com/home/technical-troubleshooting/general-technical-faqs) ## BriefCatch Next: Installation & Authentication - [BriefCatch Next: Installation Options](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-next-installation-options) - [BriefCatch Next: Accounts & Authentication](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-next-accounts-authentication-auth0) - [BriefCatch Next: How to Update Guide](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-next-how-to-update-guide) ## BriefCatch Next: Troubleshooting & FAQs - [BriefCatch Next: Store or Add-ins are blocked, unable to install](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-next-store-add-ins-blocked) - [BriefCatch Next: Icon is grayed out and cannot be loaded](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-next-icon-grayed-out) - [BriefCatch Next: Add-in Error: You don't have permission to use the add-in](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-next-add-in-error-permission) - [BriefCatch Next: How to Uninstall](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-next-uninstall) ## BriefCatch 3: Installation & Authentication - [BriefCatch 3: Installation Options](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-3-installation-options) - [BriefCatch 3: Accounts & Authentication](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-3-accounts-authentication) ## BriefCatch 3: Troubleshooting & FAQs - [BriefCatch 3: Store or Add-ins are blocked, unable to install](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-3-store-add-ins-blocked) - [BriefCatch 3: Icon is grayed out and cannot be loaded](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-3-icon-grayed-out) - [BriefCatch 3: How to Uninstall](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-3-uninstall) - [BriefCatch 3: Document is in Original Mode error](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-3-document-original-mode-error) - [BriefCatch 3: Modify or Cancel Subscription](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-3-modify-or-cancel-subscription) ## BriefCatch Standalone: Installation & Licensing - [BriefCatch Standalone: Installation Options](https://support.briefcatch.com/home/technical-troubleshooting/standalone-installation-options) - [BriefCatch Standalone: Accounts & Licensing](https://support.briefcatch.com/home/technical-troubleshooting/standalone-accounts-licensing) - [BriefCatch Standalone: How to Update](https://support.briefcatch.com/home/technical-troubleshooting/standalone-how-to-update) ## BriefCatch Standalone: Troubleshooting & FAQs - [BriefCatch S tab does not appear within Word after installing or updating.](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-s-tab-missing) - [BriefCatch Standalone: How to Uninstall](https://support.briefcatch.com/home/technical-troubleshooting/standalone-how-to-uninstall) ## BriefCatch for Outlook: Installation & Authentication - [BriefCatch for Outlook: Accounts & Authentication](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-outlook-accounts-authentication) - [BriefCatch for Outlook: Installation Options](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-outlook-installation-options) - [BriefCatch Online App](https://support.briefcatch.com/home/briefcatch-online-app#main-content) - [BriefCatch Help](https://support.briefcatch.com/home/briefcatch-online-app#briefcatch-help) - [Getting Started](https://support.briefcatch.com/home/briefcatch-online-app#getting-started) - [Reviewing Documents](https://support.briefcatch.com/home/briefcatch-online-app#reviewing-documents) - [Organization](https://support.briefcatch.com/home/briefcatch-online-app#organization) - [Identity](https://support.briefcatch.com/home/briefcatch-online-app#identity) - [Billing](https://support.briefcatch.com/home/briefcatch-online-app#billing) - [BriefCatch Enterprise](https://support.briefcatch.com/home/briefcatch-enterprise#main-content) - [BriefCatch Enterprise Plans](https://support.briefcatch.com/home/briefcatch-enterprise#briefcatch-enterprise-plans) - [BriefCatch Next Enterprise Onboarding Guide](https://support.briefcatch.com/home/briefcatch-enterprise#briefcatch-next-enterprise-onboarding-guide) - [BriefCatch 3 Enterprise Onboarding Guide](https://support.briefcatch.com/home/briefcatch-enterprise#briefcatch-3-enterprise-onboarding-guide) - [BriefCatch Standalone Enterprise Onboarding Guide](https://support.briefcatch.com/home/briefcatch-enterprise#briefcatch-standalone-enterprise-onboarding-guide) - [BriefCatch for Outlook Enterprise Onboarding Guide](https://support.briefcatch.com/home/briefcatch-enterprise#briefcatch-for-outlook-enterprise-onboarding-guide) - [About BriefCatch](https://support.briefcatch.com/home/about-briefcatch#main-content) - [Contact Support](https://support.briefcatch.com/home/about-briefcatch#contact-support) - [General](https://support.briefcatch.com/home/about-briefcatch#general) - [BriefCatch Products](https://support.briefcatch.com/home/about-briefcatch#briefcatch-products) - [BriefCatch Portal](https://support.briefcatch.com/home/briefcatch-portal) - [Technical & Troubleshooting](https://support.briefcatch.com/home/technical-troubleshooting#main-content) - [General](https://support.briefcatch.com/home/technical-troubleshooting#general) - [BriefCatch Next: Installation & Authentication](https://support.briefcatch.com/home/technical-troubleshooting#briefcatch-next-installation-authentication) - [BriefCatch Next: Troubleshooting & FAQs](https://support.briefcatch.com/home/technical-troubleshooting#briefcatch-next-troubleshooting-faqs) - [BriefCatch 3: Installation & Authentication](https://support.briefcatch.com/home/technical-troubleshooting#briefcatch-3-installation-authentication) - [BriefCatch 3: Troubleshooting & FAQs](https://support.briefcatch.com/home/technical-troubleshooting#briefcatch-3-troubleshooting-faqs) - [BriefCatch Standalone: Installation & Licensing](https://support.briefcatch.com/home/technical-troubleshooting#briefcatch-standalone-installation-licensing) - [BriefCatch Standalone: Troubleshooting & FAQs](https://support.briefcatch.com/home/technical-troubleshooting#briefcatch-standalone-troubleshooting-faqs) - [BriefCatch for Outlook: Installation & Authentication](https://support.briefcatch.com/home/technical-troubleshooting#briefcatch-for-outlook-installation-authentication) - [BriefCatch Guides](https://support.briefcatch.com/home/briefcatch-guides#main-content) - [BriefCatch Next](https://support.briefcatch.com/home/briefcatch-guides#briefcatch-next) - [BriefCatch 3](https://support.briefcatch.com/home/briefcatch-guides#briefcatch-3) - [BriefCatch Standalone](https://support.briefcatch.com/home/briefcatch-guides#briefcatch-standalone) - [BriefCatch for Outlook](https://support.briefcatch.com/home/briefcatch-guides#briefcatch-for-outlook) - [FAQs](https://support.briefcatch.com/home/faqs) - [Data & Security](https://support.briefcatch.com/home/data-security) - [WordRake](https://support.briefcatch.com/home/wordrake) [![briefcatch-logo-white](https://support.briefcatch.com/hubfs/briefcatch-logo-white.svg "briefcatch-logo-white")](https://www.briefcatch.com/) Copyright © 2026, LawCatch, Inc. 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