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General Technical FAQs

Technical & Troubleshooting

This section provides answers to common technical questions and troubleshooting steps. If you’re looking for help with a specific product, check out the full collection of BriefCatch Technical & Troubleshooting articles.

Contents

Does BriefCatch store or retain the content of my documents?

No. All BriefCatch products are processed securely. We do not store, log, or retain any document text (or email content) during or after processing is complete.

What devices are compatible with BriefCatch?

BriefCatch 3

  • Windows: Word for Microsoft 365 (recommended) or Word 2021+ (Version 2108 or later)
  • Mac: Word for Microsoft 365 (recommended) or Word 2021+ (Version 16.40 or later)
  • Word Online: Microsoft 365 Online (web version, Windows or Mac)

BriefCatch 3 works on iPads or tablets via Word Online.

View our full BriefCatch 3 compatibility details.

BriefCatch Standalone

  • Windows: Word 2013+ (32-bit or 64-bit)
  • Mac: Not supported
  • Word Online: Not supported

View our full BriefCatch Standalone compatibility details.

BriefCatch for Outlook

  • Windows: Microsoft 365 Outlook (Version 16.0.11629 or newer)
  • Mac: Outlook for Mac (version 15.18 or later)
  • Outlook Online: Microsoft 365 Online via Outlook.com (Windows or Mac)

BriefCatch for Outlook works on iPads or tablets via Outlook Online.

View our full BriefCatch for Outlook compatibility details.

BriefCatch Express

  • Windows & Mac: All modern web browsers 

BriefCatch Express is an online tool that works on any device or browser.

View our full BriefCatch Express compatibility details.

How do I install BriefCatch?

This depends on the BriefCatch product you're using. See the below guides for help:

Note: Not sure which version of BriefCatch you're using? See the below guide for help!

Which version of BriefCatch am I using?

Is an internet connection required to use BriefCatch?

Yes. You must be connected to the internet to receive suggestions from BriefCatch 3, BriefCatch for Outlook, or BriefCatch Express.

BriefCatch Standalone runs locally and does not require an internet connection.

Does BriefCatch run in the background?

No. All BriefCatch products only run while actively engaged. 

Why aren't Scores or Reports working in my document?

The Scores and Report functions require that the document contains more than about 500 words to load. If they will not load for you, you need to add more content to your document.

I’m editing a Word document that was converted from a PDF and I’m seeing unexpected results from BriefCatch. Why?

Unfortunately, the process of PDF to Word conversion often introduces formatting changes that impair BriefCatch results. 

How do I contact support, report a bug, or request a feature?

You can submit a ticket with our team. We’d love to hear from you!