--- title: "BriefCatch 3: How to Uninstall" description: "Technical & Troubleshooting - BriefCatch 3: How to Uninstall" --- [Skip to content](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-3-uninstall#main-content) [![briefcatchlogo](https://support.briefcatch.com/hs-fs/hubfs/briefcatchlogo.png?width=213&height=35&name=briefcatchlogo.png)](https://www.briefcatch.com/) - [Support Home](https://support.briefcatch.com/home) - [Submit a Support Request](https://support.briefcatch.com/home/kb-tickets/new) Open main navigation Close main navigation - [Support Home](https://support.briefcatch.com/home) - [Submit a Support Request](https://support.briefcatch.com/home/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Hub](https://support.briefcatch.com/home?hsLang=en) 2. [Legacy Products](https://support.briefcatch.com/home/legacy-products?hsLang=en) 3. [BriefCatch 3](https://support.briefcatch.com/home/legacy-products?hsLang=en#briefcatch-3) # BriefCatch 3: How to Uninstall ## Technical & Troubleshooting This guide explains how to fully remove BriefCatch 3 from Microsoft Word. Steps differ depending on whether your organization installed BriefCatch through the Microsoft 365 admin center or you installed it yourself through Word. **Contents** - [Enterprise](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-3-uninstall#enterprise) - [Retail/Professional Users](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-3-uninstall#retail-professional-users) - [Customer Support](https://support.briefcatch.com/home/technical-troubleshooting/briefcatch-3-uninstall#customer-support) ### Enterprise If BriefCatch was deployed centrally through the Microsoft 365 admin center, you can remove it directly from Integrated Apps. Open the Microsoft 365 admin center and navigate to Settings - Integrated apps. Locate BriefCatch in the list and select it. To remove the app for all users, select **Remove app**. ![bc3-remove-app-m365-admin-center](https://support.briefcatch.com/hs-fs/hubfs/bc3-remove-app-m365-admin-center.png?width=500&height=639&name=bc3-remove-app-m365-admin-center.png) To update which users have access instead of fully removing the app, open the Users tab and change which users or groups are assigned. If BriefCatch was deployed to a group, you can also modify that group under Teams & Groups - Active teams & groups and remove specific users. When a user is removed from a group that BriefCatch is assigned to, the app will no longer appear for that user. **Please Note:** After removing BriefCatch 3 from Integrated Apps, the add-in will normally disappear from Word automatically. However, Microsoft 365 changes can take up to 72 hours to fully propagate to all users and devices. If the BriefCatch 3 icon still appears after 72 hours, try the following steps: #### Refresh Add-ins in Word Option 1: Restart Your Computer This can force Word to reload its add-ins list for your account. Option 2: Sign Out and Back Into Office 1. In Word, go to File - Account 2. Select Sign Out 3. Close and reopen Word 4. Sign back into your Microsoft 365 account These steps typically force Word to re-sync with Microsoft 365 and remove add-ins that were deleted from Integrated Apps. #### Clear Office Cache If the icon still appears or loads a blank panel, clearing the Office cache removes any stale manifest data. Windows - Close all Office applications (Word, Outlook, Excel, etc.) - In explorer, navigate to the following folder: - %LOCALAPPDATA%\\Microsoft\\Office\\16.0\\Wef\\ - Delete all contents inside this folder (but not the folder itself) - Reopen Word and confirm that the BriefCatch 3 add-in no longer appears Mac - Close all Office applications (Word, Outlook, Excel, etc.) - Open Finder and press Command + Shift + G to open Go to Folder. - Paste the following path and press Enter: - ~/Library/Containers/com.microsoft.Office365ServiceV2/Data/Documents/WeF - Delete all contents inside this folder (but not the folder itself) - Reopen Word and confirm that the BriefCatch 3 add-in no longer appears ### Retail/Professional Users If you installed BriefCatch yourself from Word, you can remove it directly within the Word Add-ins menu. Open Word and navigate to Home - Add-ins - More Add-ins. Select **Manage your apps**. Find BriefCatch in the list, select the three-dot menu, and choose **Remove**. ![bc3-user-uninstall](https://support.briefcatch.com/hs-fs/hubfs/bc3-user-uninstall.png?width=670&height=346&name=bc3-user-uninstall.png) ### Customer Support Need help? 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